This Shipping Policy explains how orders from furnovias.com are processed and delivered to customers in the United States, Canada, and Europe.
Order Processing Time
- Processing: Typically 1–3 business days after payment is confirmed (excluding weekends/holidays).
- Pre-order / backorder items: If an item is not immediately available, we will inform you by email.
- Address check: Please ensure your shipping address is complete and accurate.
Estimated Delivery Time
| Destination | Estimated Transit Time | Notes |
|---|---|---|
| United States | 7–15 business days | Large furniture may require additional handling time. |
| Canada | 8–18 business days | Remote areas may take longer. |
| Europe | 8–20 business days | Transit time may vary by country and customs clearance. |
Delivery estimates are not guarantees. Weather, carrier delays, peak seasons, and customs processing may impact timelines.
Shipping Fees
Shipping fees (if applicable) are calculated and displayed at checkout based on destination, weight/volume, and carrier options.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, and customs fees charged by your local authority. These charges are typically not included in the item price or shipping cost unless explicitly stated at checkout.
Tracking
When available, you’ll receive a shipping confirmation email with tracking information. Tracking updates may take 24–72 hours to appear after the label is created.
Split Shipments
Furniture orders may ship in multiple cartons or separate packages. If your order arrives in parts, please allow additional time for the remaining packages to arrive.
Damaged, Missing, or Lost Packages
- Damage on arrival: Contact us within 48 hours of delivery with photos of the packaging and product.
- Marked delivered but not received: Check with household members/neighbors and the carrier first, then email us.
- Lost in transit: We will assist with an investigation and provide a resolution based on carrier findings.
Incorrect / Incomplete Address
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply to resend the package. Please double-check your address before placing an order.
Contact
For shipping-related questions, email us at support@furnovias.com.