Return & Refund Policy

Company：mei zhou shi mei jiang qu xin chang zhuang shi cai liao fu wu bu
Mail:support@furnovias.com
Address：Unit A211, Building MB10-04, Meiyuan Xincun, No. 99 Binfang Avenue, Meijiang District, Meizhou City

At Dechomely, we want every customer to shop with confidence. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below. Please read this policy carefully before initiating a return request.

This Return & Refund Policy applies to products purchased through our website and is intended to provide a clear explanation of return eligibility, return procedures, refund conditions, and shipping responsibility.

1. Company Information

2. Return Eligibility

We accept return requests for eligible items within 14 calendar days of delivery, provided that the returned product is unused, unassembled, in original condition, and returned with its original packaging, accessories, manuals, and included parts.

To be eligible for a return, the item must:

Be in new or unused condition;
Be free from damage caused by misuse, improper handling, or customer assembly;
Be returned in its original packaging whenever reasonably possible;
Include proof of purchase, such as the order number or confirmation email.

3. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

Items that have been used, assembled, modified, or damaged after delivery;
Customized, made-to-order, or specially requested products;
Clearance, final sale, or non-returnable items clearly marked on the product page;
Items returned without prior authorization from our customer service team.

4. Return Address

To ensure transparency for customers, our designated return address is:

Please do not return any item without first contacting us at support@furnovias.com. Unauthorized returns may be delayed, refused, or may not qualify for a refund if the return cannot be properly identified or processed.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Unless the item arrives damaged, defective, or materially different from the item ordered, customers must pay the cost of returning the product to our designated return address. This includes carrier fees, label charges, packaging costs, and any applicable handling costs associated with the return shipment.

Original shipping charges paid at the time of purchase, if any, are generally non-refundable, except where required by law or where the return is caused by our shipping error or a verified product defect.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during transit, defective upon arrival, or incorrect, please contact us within 48 hours of delivery and provide:

Your order number;
A brief description of the issue;
Clear photos of the item, packaging, and shipping label.

After review, we may offer an appropriate remedy, such as a replacement, partial refund, full refund, or return instructions, depending on the nature of the issue and product condition.

7. Return Procedure

To request a return, please email our support team at support@furnovias.com with your order number and reason for return.

Once your request is reviewed and approved, we will provide return instructions. Customers should securely package the item and send it to the return address listed above. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return parcels.

8. Refund Processing

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be issued to the original payment method used for the purchase.

Please allow a reasonable processing period for inspection and payment reversal. Depending on your payment provider or card issuer, it may take several business days for the refunded amount to appear on your statement.

9. Partial Refunds

In some situations, only partial refunds may be granted, including but not limited to cases where returned items show signs of use, are missing original parts, are damaged due to customer handling, or are returned in a condition that reduces their resale value.

10. Order Cancellation

Orders may be canceled before they enter processing or shipment. Once an order has been packed, prepared, or dispatched, cancellation may no longer be possible. For large furniture and home items, processing may begin shortly after purchase, so customers should contact us as soon as possible if they wish to cancel.

If a cancellation is approved before shipment, a refund will be issued to the original payment method. If the order has already been shipped, the standard return process will apply, and return shipping costs may be the responsibility of the customer.

11. Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a payment dispute or chargeback with their card issuer or payment provider. In many cases, we can resolve delivery, return, or refund concerns more efficiently through our support team.

For billing clarity, transactions may appear on your payment statement under mei zhou shi mei jiang qu xin chang zhuang shi cai liao fu wu bu or a related store descriptor such as furnovias, depending on the payment channel used.

12. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time to reflect operational, legal, or service changes. Any updates will be posted on this page with the latest revision date.

13. Contact Us

If you have any questions about returns, refunds, damaged products, or return shipping, please contact us:

Refund and Returns Policy